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FAQ

 

General FAQ

It's simple, the skin on your booty (and body) has different needs to that of your face.

The Booty Co. products are formulated with a cocktail of face-worthy,concentrated ingredients specifically for booty skin concerns: to fight booty breakouts, minimise scaring, lighten hyper-pigmentation, reduce the appearance of stretch marks, diminish cellulite, and stimulate collagen and elastin for bouncier booty skin. 

We have a Product Picker Quiz to help select the best products for your concerns and desired outcome. Click hereto try!

We' also provided a quick rundown for you:

Booty Pimples:Clarifying Booty Cleanser & Collagen Booty Mask
+ Buttne scarring & discolouration: Lightening Intimate Gel

Cellulite:Firming Booty Lotion, Smoothing Booty Scrub & Clarifying Booty Cleanser

Stretch Marks:Smoothing Booty Scrub, Firming Booty Lotion.

Hyperpigmentation:Lightening Intimate Area Gel

Keratosis Polaris:Clarifying Booty Cleanser & Hydrating Booty Lotion

Dryness & dehydration: Firming Booty Lotion & Hydrating Booty Sheet Mask

Yes! Skin concerns on the booty are similar to that of the body, all our products are fine to use on the body.

Each product is different:

Clarifying Booty Cleanser: 1-2 times daily.
Smoothing Booty Scrub: 2- 3 times weekly.
Collagen Booty Mask: 1-2 times weekly.
Hydrating Booty Sheet Mask: 1-2 times weekly.
Firming Booty Lotion: 1-2 times daily.
Lightening Intimate Gel: 2 times daily AM and PM.
Contour Cup: Every 3rd night

*Our products are made to be used the same as a face skincare routine – please use out of the shower, as the shower will dilute the ingredients and decrease the efficiency.

We suggest you use all products as you would a facial skincare routine, in conjunction with each other, out of the shower. This will increase the efficiency of all products. However, each product is fine to use on its own.

Each Product is different, and everybooty’s skin is different. However, here are some guidelines:

Clarifying Booty Cleanser: You will instantly have a clean, smooth booty with a more even skin tone & texture. It can take a few days for breakouts, blackheads, and congestion to start clearing. Continued use will prevent future outbreaks. There also is a chance your skin may "purge" this is the process of the skin pushing problems to the surface and your breakouts may seem worse before they subside. This is completely normal with the active ingredients in the product working. Hot tip: if your breakouts do not clear up, you should seek professional advice.
Smoothing Booty Scrub: Immediately. Your peach will look polished feel silky smooth after your first use.
Collagen Booty Mask: You will immediately notice, a softer booty and clearer pores. With continual use, you will notice firmer skin from collagen production.
Hydrating Booty Sheet Mask:Your complexion will instantly appear more even, brighter, smoother and be more hydrated.
Firming Booty Lotion: You will instantly have hydrated and firmer skin. With continued use you will see more firm and tight skin.
Lightening Intimate Gel: You will start to see results in 2 weeks, seeing final results at 12-16 weeks. It is normal for pigment to appear darker before it lightens, due to the pigment pushing to the surface, this is completely normal and a sign its working. We suggest you take a before and after photos to monitor changes.
Contour Cup: Instant results - smoother & firmer skin after first use, improving with each.

Ensure you are consistently and continually using products to maintain your results!

Use our Clarifying Booty Cleanser 1-2 times a day and Collagen Booty Mask 3-4 times a week to clear your rear. Continue using cleanser daily and mask 1-2 weekly to prevent future breakouts. Bundle & save with our Breakout Bundle.

Please keep in mind that the skin may go through a "purge" where the breakouts seem worse, due to the active ingredients pushing the problem to the surface. this can take 4-6 weeks to clear. This is a sign the products are working as they should

When the breakout is no longer aggravated, use The Booty Lotion to promote healing and lessen scarring with The Intimate Area Gel to diminish any redness or discolouration from the breakout.

We do not recommend our Smoothing Booty Scrub (or any scrub) for breakouts as it will further aggravate the outbreak. Wait until your rear is clear.

Read more in the Booty Blog: Booty Breakout Blues

All the ingredients in our products are safe to use during pregnancy. However, we recommend to check with your doctor, as each woman and pregnancy is different.

In a cool place away from direct sunlight.

All our products are proudly made in Melbourne, Australia.

No! We are completely cruelty-free. We test on booties not bunnies.

All products have a shelf life of 24 months unopened and 6 months once opened.

Section heading

Shipping & Returns

Unfortunately we do not accept returns due to hygiene reasons.

If you receive an incorrect, damaged or faulty please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and proved instructions accordingly. Please contact our support team at info@thebootyco.com and include your order number in the subject line so we can find ypur order easily.

If you purchased in our guarantee period, in order to be eligible, you need to meet the below criteria’s:

- Claim must be made after 60 days of purchase

- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 4 staged images to show no progress with the treatment)

- All remaining items must be returned for quality testing. Shipping costs are the responsibility of the customer and are non-refundable

Always patch test your products before use.

Our team is available to assist you with any questions or concerns, and we're dedicated to providing the best possible experience for all our valued #BOOTYCOmmunity.

We are currently experiencing delayed shipping times to a high volume of orders.

Destinations
The Booty Co. ships worldwide to Australia, New Zealand, North America, Western Europe, Asia and the rest of the world.

Processing Times
Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.

Express Post
Next day delivery is an Australia Post guarantee not ours, we take no responsibility for delivery times once orders are dispatched. Always check for postal delays on their website when opting for express post. Shipping costs for orders are non-refundable.

International Customs Charges and Taxes
International customers may be required to pay sales tax, duty, and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. The Booty Co. is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package and will not be entitled to a refund. Please note these charges are implemented by your countries government and are not associated with a courier or postal service. If you have any questions please email our support team at info@thebootyco.com

Additional Information
If a change of address is made directly with your local post office, or any other courier service, The Booty Co. will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with The Booty Co. via our customer care team prior to your order being shipped. If you have any questions please email our team at info@thebootyco.com
The Booty Co. is not responsible for lost or stolen packages or packages delayed in transit. Shipping cost for orders are non-refundable.

Orders

Discount codes are limited to one per order and are not valid during sale periods or with any other offer.

If you change your mind on your order within a reasonable time, before dispatch we can offer a refund on your order. Unless agreed upon. If in the case we refund your order, you will need to send back all items to be returned including any gift with purchase items.

Please let us know immediately. Once you receive your tracking number, it is not possible to change your address. We will need to retrieve the package and repost your order, which will incur a $20 fee, this is an Aus Post fee- not ours.

All reviews are automatically published to thebootyco.com unless Australia Post issues, profanities and hate speech. The reviews are collected by an automated email system, only sent to customers that have purchased, with their verified email. You are not able to leave a review if you do not use the email used to purchased. If you have not had a positive experience with your product, please contact us at info@thebootyco.com so we can help you.

Any gift with purchase promos are run until the gift runs out. If we run out of the gifted item, we will not be able to supply the gift. The gift is a complimentary offer with purchases over the specified promo amount.

If you are to return an order for refund or money back guarantee, that included the free gift, you are required to return the gift to be eligible for refund, as the gift is given out with a purchase requirement.

Items are put on pre-order if the item is in demand so anybody on the waitlist can secure their item.

Items will be put on pre-order around 2 weeks before they are available. Once the items have been received at our warehouse, we will have them dispatched within 24-48hrs.


* Please note at times there can be unforeseen delays and pre order may take a little longer than 2 weeks to be in stock. Please reach out to us at info@thebootyco.com for more information.

@thebooty.co


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