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FAQ

General FAQ

The Booty Co. is a results-driven skincare range made specifically for skin problems on your booty.

All our products are proudly made in Melbourne, Australia.

No! We are completely cruelty-free. We test on booties not bunnies.

Each product is different:

The Booty Cleanser: 1-2 times daily.
The Booty Scrub: 2- 3 times weekly.
The Booty Mask: 1-2 times weekly.
The Booty Lotion: 1-2 times daily.
The Intimate Area Gel: 2 times daily AM and PM.

*Our products are made to be used the same as a face skincare routine – please use out of the shower, as the shower will dilute the ingredients and decrease the efficiency.

We suggest you use all products as you would a facial skincare routine, in conjunction with each other, out of the shower. This will increase the efficiency of all products. However, each product is fine to use on its own.

Each Product is different, and everybooty’s skin is different. However, here are some guidelines:

The Booty Cleanser: You will instantly have a clean, smoother, and more even-textured booty. It can take a few days for breakouts, blackheads, and congestion to start clearing. N.B if your breakouts do not clear up, you should seek professional advice.
The Booty Scrub: Immediately. Your peach will feel silky smooth after your first use.
The Booty Mask: You will immediately notice, a softer booty and clearer pores. With continual use, you will notice firmer skin from collagen production.
The Booty Lotion: You will instantly have a hydrated and firmer booty.
The Intimate Area Gel: 2 weeks. We suggest you take a before and after photos to monitor changes.

The Booty Cleanser daily and The Booty Mask 3-4 times a week.

When the breakout is no longer aggravated, use The Booty Lotion to promote healing and lessen scarring with The Intimate Area Gel to diminish any redness or discolouration from the breakout. We do not recommend The Booty Scrub (or any scrub) for breakouts as it will further aggravate the breakout.

Check out The Booty Blog: Booty Breakout Blues

Booty Pimples:The Booty Cleanser & The Booty Mask
Buttne Scars: The Intimate Area Gel

Cellulite:The Booty Lotion, The Booty Scrub & The Booty Cleanser

Stretch Marks:The Booty Scrub & The Booty Lotion

Hyperpigmentation:The Intimate Area Gel

Keratosis Polaris:The Booty Cleanser & The Booty Lotion

All the ingredients in our products are safe during pregnancy. However, we do recommend to check with your doctor, as each woman and pregnancy is different.

In a cool place away from sunlight.

Shipping & Returns

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at info@thebootyco.com and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. The Booty Co. does not take responsibility for the costs of returning the products.

*We don’t offer refunds or accept returns for change of mind, including a satisfaction guarantee as everyone’s skin is different and therefore results may vary.

Destinations
The Booty Co. ships worldwide to Australia, New Zealand, North America, Western Europe, Asia and the rest of the world.

Processing Times
Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.

Express Post
Next day delivery is an Australia Post guarantee not ours, we take no responsibility for delivery times once orders are dispatched. Always check for postal delays on their website when opting for express post. Shipping costs for orders are non-refundable.

International Customs Charges and Taxes
International customers may be required to pay sales tax, duty, and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. The Booty Co. is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package and will not be entitled to a refund. Please note these charges are implemented by your countries government and are not associated with a courier or postal service. If you have any questions please email our support team at info@thebootyco.com

Additional Information
If a change of address is made directly with your local post office, or any other courier service, The Booty Co. will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with The Booty Co. via our customer care team prior to your order being shipped. If you have any questions please email our team at info@thebootyco.com
The Booty Co. is not responsible for lost or stolen packages or packages delayed in transit. Shipping cost for orders are non-refundable.

Orders

Afterpay, Sezzle, Apple Pay, Credit Card, and Debit.

Discount codes are limited to one per order and are not valid during sale periods.

@thebooty.co


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